Shipping Lead

Reporting to: Warehouse and Logistics Manager

Objective: To lead the shipping team, by coordinating the team to ensure smooth supplier deliveries into the business and managing shipments out to our global customer base, ensuring that we receive the right orders, in the right place, at the right time and the right cost.


  • Effectively manage and lead the Shipping team, whilst being hands on with the day-to-day activities as set out below.
  • Timely ordering, expediting, communicating, and negotiating with logistics and freight forwarding companies to ensure the needs of the business are met to support on-time, in full, to cost, customer and supplier deliveries.
  • Work with external logistic couriers to ensure an excellent relationship, already established, is maintained, and work together to eradicate any problem areas, keeping all parties informed of shipment status.
  • Prepare all relevant documentation required by HM Customs, EU, UK and destination country regulations taking into consideration the specific requirements of the customer and the Country.
  • Work closely with internal teams (e.g. Sales, Planning, Warehouse, Supply Chain and Finance) to ensure that incoming and out-going deliveries are made on time, providing prompt resolutions for delivery issues.
  • Keep up to date with ever changing legislations on International Shipments and the paperwork required when shipping outside the UK.
  • Review our delivery performance, following up corrective measures to make improvements. Provide various daily reports extracted from internal and external computer systems.
  • Input and manage data using both MRP systems and Excel spreadsheets as required.
  • Where appropriate provide shipping quotations, calculate duties and taxes as applicable.
  • Reconcile of courier invoices, ensuring there are no discrepancies, such as duplicates or rate errors.
  • Manage logistics tracking data on a day-to-day basis for a range of logistic suppliers.
  • Working with the shipping team, set-up system data to include preferred suppliers, lead times, review periods, by being analytical with recent history & forthcoming events.
  • Working with the Shipping Team to make proposals for changes to current practices in order to drive business & customer service improvement whilst controlling the logistics cost in line with business objectives.
  • Our business continued improvement plans, reviewing all current processes and instructions introduce/update.
  • This is a highly varied role, where you will be supporting the Shipping & Logistics Team in a variety of different work as and when required.
  • Flexible working approach depending on the daily business requirements.

Ideal Candidate

  • To be successful in this role, you should be well-organised, detail focused, and a good communicator both written and on the telephone.
  • Must have excellent leadership skills – will have led a shipping team previously – able to direct and support the team when required.
  • Ideally able to implement new processes and work to best practice standards.
  • It is preferred that the candidate has experience in a busy high-volume logistics or shipping department previously within a manufacturing company.
  • Ability to multi-task and remain calm under pressure.
  • High attention to detail and the ability to handle multiple projects.
  • Reliable, punctual, professional, highly driven and motivated.
  • Proficient in Microsoft® Packages (Excel, Word, Microsoft Teams)
  • Knowledge of Supply chain management.


Monday to Thursday: 07:30 – 16:00

Friday: 08:00 – 15:30

Shipping Lead

Rewards and Benefits

Competitive Salary
25 Days Annual Leave Plus Bank Holidays
Pension Contribution
Life Insurance
Eye Care Assistance
Cycle to Work Scheme
Company Events
Wellbeing Incentives
Enhanced Maternity and Paternity Pay
Online GP Service
Employee Assistance Package
Christmas Gifts

Our values

The Alcon spirit is tantamount to believing in the Group’s five founding values – teamwork, performance, quality, communication and innovation – which we have honed throughout our history and tailored to our specific areas of expertise. Our people bring these values to life wherever they come from and whatever business line they work in.

Our people

We’re committed to creating a working environment where our people are able to be at their best. We believe that everyone within our team should have the chance to grow – academically, professionally and socially. Our relationship with our employees is built upon shared values of respect, trust and dialogue.