Reporting to: Quality Engineering Manager

Objective: Using Own quality engineering skills, and through close team working with members of other Departments, to assure the quality of Alcon’s product output on a timely basis, to ensure that Alcon meets its clients’ requirements, and enhances its working relationships with client quality contacts.

Key Responsibilities: 

New Product Introduction and Project Quality

• Apply APQP and PPAP processes to new and existing projects, covering both internally and externally sourced components in line with customer requirements.
• Participate in NPI (New Product Introduction) meetings and provide quality engineering input throughout project development.
• Work closely with Sales, Engineering and Manufacturing teams to understand customer and product requirements.
• Use appropriate quality tools and resources to validate new or improved processes, supporting continuous improvement and waste reduction.
• Practical knowledge on IMDS (International Material Data System)

Customer Quality Support

• Liaise with clients on quality-related matters and apply suitable problem-solving methods to address quality concerns.
• Raise concession requests with clients and follow them through to completion.
• Monitor, manage and resolve client warranty claims and quality containment requests.

Issue Resolution, Returns and Supplier Support

• Track, log and manage client returns through to final resolution.
• Work with internal manufacturing areas and suppliers to support the effective resolution of quality issues.

Audits, Documentation and Product Assurance

• Prepare and maintain supporting documentation for internal and external quality audits.
• Carry out internal system and process audits related to quality and environmental management systems.
• Perform product audits and track associated actions through to closure.

Meetings and Customer Representation

• Organise and lead internal and external meetings as required.
• Represent the company professionally in client-facing meetings, both locally and abroad.
• Maintain accurate and effective records within the company’s existing quality management systems. 

Key Competencies

• HNC in Engineering or related subject.
• Computer literate, comfortable using ERP software and MS Office daily.
• Able to prepare and deliver presentations to a wider group.
• Ability to communicate and report effectively at all levels of the organisation.
• Fully conversant with Quality tools such as Control Plans, ISIR, 8D reporting, QOS KPI’s.
• Proven experience in the 5 Quality Core Tools (APQP – FMEA – MSA – SPC – PPAP).
• Experience in using/updating IMDS data base.
• IATF16949 certified internal auditor.
• 5 Years’ experience in Engineering, Mechanical, or Metallurgic industry.
• Reading technical drawings and interpreting geometric features/tolerances within a precision engineering environment.
• Understanding of standard manual inspection gauges and their application.