Client Liaison Executive

Job Title: Client Liaison Executive

Reporting to: Sales Office Manager

Prime Objective: To provide office-based support to Business Development Managers cultivating and building client relationships with clients in a fast-paced environment so as to optimise the effectiveness of the sales team and ensure optimum service levels


You will be expected to undertake the following responsibilities both on a general basis across the department and also in response to specific requests from the Business Development team, especially when they are out of the office.

• Establish strong relationships with clients at all organisational levels, supporting client requirements and expectations.

• Field telephone enquiries and provide advice to clients on product, technical, commercial and delivery issues.

• Formulate quotations and proposals (on behalf of existing clients), working with Business Development Managers as required.

• Process sales orders on the integrated business management computer system in accordance with set procedures.

• Project manage new sales enquiries for all future client-driven projects using the Alcon gateway process.

• Liaise with the MP&L department to establish delivery dates and monitor/chase progress of client orders, feeding this information back to clients.

• Liaise with the Engineering department as required to establish correct technical specifications or to instigate engineering work to fulfill client requirements.

• Book in client returns and ensure that required actions are undertaken on a timely basis.

• Create and contribute to Sales reporting as appropriate – confident in the use of Excel and Powerpoint to provide budgeting/forecasting support to Alcon’s Head of Sales.

• Assist in any other sales office duties as and when required.

• When a suitable level of technical ability and client knowledge is achieved, provide support on events such as exhibitions/shows

• Be articulate and confident (internally and externally), with clients and colleagues where necessary.

The candidate

Previous experience in a similar role – supporting Key Account Managers

Excellent time management skills are essential, with the ability to prioritise quickly.

Certificate in Customer Service Excellence desirable or a minimum of 4 years direct experience

Advanced Excel practitioner

Client Account Liaison Executive

Our values

The Alcon spirit is tantamount to believing in the Group’s five founding values – teamwork, performance, quality, communication and innovation – which we have honed throughout our history and tailored to our specific areas of expertise. Our people bring these values to life wherever they come from and whatever business line they work in.

Our people

We’re committed to creating a working environment where our people are able to be at their best. We believe that everyone within our team should have the chance to grow – academically, professionally and socially. Our relationship with our employees is built upon shared values of respect, trust and dialogue.